Shipping & Returns Policy

Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates (50 U.S. States)

All shipping is calculated.

Shipping charges for your order will be calculated and displayed at checkout.

Please note USPS First Class does not include any insurance. Please note USPS Parcel Select does not include any insurance.

Shipping option	Estimated delivery time	Price
USPS First Class (Small Packages)	1 to 5 business days	Calculated
USPS Parcel Select (Large orders, Bulk Orders)	2 to 5 business days	Calculated
USPS Priority Mail	1 to 3 business days	Calculated
UPS Ground	1 to 5 business days	Calculated
UPS 3-Day	3 business bays	Calculated
UPS 2-Day	2 business bays	Calculated
UPS Next Day	Next Business Day	Calculated

Local delivery & In-store pickup is not available.

International Shipping

We offer international shipping to the following countries: Australia, Canada, Czech Republic, France, Germany, Guam, India, Indonesia, Ireland, Japan, Latin America, Philippines, Portugal, Puerto Rico, Slovakia, South Africa, South America, Switzerland, Thailand, U.S. Virgin Islands, UAE, United Kingdom, and Vietnam.

Please note that the above-stated countries may apply custom fees upon arrival. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Magic Brands is not responsible for these charges if they are applied and are your responsibility as the customer.

If you wish to import our goods to a country not mentioned above, we recommend that you consult with your local authorities regarding import and customs requirements. Import requirements for the countries listed above are subject to change without notice.

Magic Brands is not responsible for any customs fees, import duties and taxes, shipping carrier delays, customs delays, last-minute requirements for local and/or personal import licenses, phytosanitary or related certificates that may be demanded by your local customs authorities or shipping carrier before or after the destination arrival, without exceptions, such fees are the responsibility of the customer.

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option	Estimated delivery time	Price
UPS Worldwide Expedited	2 to 5 business days (not including customs clearance)	Calculated
UPS Worldwide Saver	2 to 3 business days (not including customs clearance)	Calculated
UPS Worldwide Express	2 to 3 business days (not including customs clearance)	Calculated

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you are experiencing any issues with your delivery, please contact us at mymagicbrands@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

If you are having your package delivered to a P.O. Box, United States Postal Service MUST be used as the carrier. Do not choose UPS as the carrier if you are shipping to a P.O. Box.

UPS – as a general rule – will not deliver any packages, any parcels, or any deliveries whatsoever to addresses that are PO boxes.

UPS has written explicitly on their website that they only ever accept shipments that are addressed to real, valid, and verifiable street addresses.

Magic Brands is not responsible for delays, inconveniences, or charges related to packages shipped to P.O. Boxes using UPS as a carrier.

Wrong or incomplete shipping addresses

Please make certain your “shipping address" is correct and complete before placing your order. If you just realized that your shipping address is incorrect or incomplete, please email us at mymagicbrands@gmail.com ASAP with your order # and updated address. You must inform us of your address change within 8 hours of placing your order. If you need to make a change after this 8-hour window has expired you will need to cover the cost of a new shipment.

If you need to make a change to your address after 24 hours from placing your order, unfortunately your package is already in transit and changes cannot be made. Unfortunately, there's no way for Magic Brands to recover the mailed order. USPS/UPS will not give us refunds or do returns for this type of incorrect or incomplete address situation. Magic Brands is not responsible for incorrect or incomplete addresses and refunds cannot be issued. We strongly recommend contacting USPS or UPS customer support ASAP to find any options they may have available to help rerouting your package and/or making delivery changes.

Common Postal Office Issues

It does happen that packages get lost or delayed by the carrier. Please note that Magic Brands is not responsible for packages that are lost or delayed by the carrier. First class packages and parcel select packages do not come with insurance. Priority Mail and all UPS shipments come with $100 insurance. If you desire insurance for your package, choose Priority Mail or UPS.

Sometimes a package is marked as delivered by USPS but ends up actually delivered the next day or the day after. Also, your postal carrier might have put your package in your neighbor’s mailbox by accident, you may want to check with your neighbor or, if possible, in your neighbor’s mailbox.

USPS CUSTOMER SERVICE:

Phone number: 1-800-222-1811
Websites to file a claim:

https://www.usps.com/help/claims.htm

https://usps.force.com/emailus/s/

https://www.usps.com/help/missing-mail.htm

UPS CUSTOMER SERVICE:

Phone number: 1 (800) 742-5877
Websites to file a claim:

https://upscapital.com/claims-overview/

Claims & Return Policy

All items missing/damaged or do not match the description online at the time of receipt should be reported to New Age Imports, Inc. via email: mymagicbrands@gmail.com within 7 DAYS OF RECEIPT. No refunds will be made if the claim exceeds 7 Days after the date of delivery. Please do not discard any damaged goods unless notified by one of our employees. You may be asked to email a picture of the goods in question. You may be asked to return the products with ORIGINAL PACKAGING. Any and/or all products returned without the original packaging will have a 15% restocking fee applied prior to the refund. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Wholesale companies are responsible for all the shipping charges on refusal to accept the shipment (Shipping charges are to include shipping delivery fees along with return fees)

No merchandise will be accepted for a return/refund without prior authorization from our company.

If you have received any items wrongfully/mistakenly please contact us (Email: mymagicbrands@gmail.com)

When losses involve damaged or missing cartons, please contact the delivery carrier for instructions on filing a claim first. Then please notify us as soon as possible.
Missing items should be reported within 7 days of receipt of goods to Magic Brands.
No merchandise will be accepted for return without prior authorization. A 15% restocking fee will be applied on the returns for items customers do not wish to keep any longer or accidentally order. All merchandise return shipping will be covered by the customers. All wrongfully/non-purchased items received by customers will be charged in full amount until items are returned back. Refunds will be applied back to the customer’s account. Please contact us for more details on returning the products which were mistakenly sent.
Returns are processed within 5-7 business days after being delivered and received.
We cannot guarantee replacements or exchanges to 100%, if the item you wish is out of stock you will have the possibility to pick a different item for a replacement.

Contact for all claims, missing, or returns

You may use any shipping method you choose to return items. We highly recommend using a shipper who provides a tracking number such as USPS, UPS or FedEx, so you can track your shipment. Please be sure to retain this tracking number for your records. Magic Brands is not responsible for packages lost in transit if sent via a non-trackable carrier.